Subject: Refund Approval/Missing Item(KW Homecentre) - 8210989403
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Wasim Qureshi <[email-masked]>, Asjad Hussain <[email-masked]>
Date: Fri, 27 Nov 2020 02:57:00 -0700 (MST)

Hi Team, 

Problem Statement: (Missing items) 

Order Date : Oct 30, 2020 
Order ID: 8210989403 
Tracking ID: FP1031201000955 
Item: 161504489 - - Orem Floor Lamp with Cutwork Pattern - 119 cms 
Order Total Value: KWD 93.32 
Assistance Required: Refund Approval 

Issue Description: Customer placed order for 5 items but as per the customer he/she has only received 4 items, Under the consignment details we can see that all 5 items has been shipped/Delivered under shipment. We have pushed back the customer and escalated as per matrix to WH as well to confirm whether the item was shipped but no response on the same. 

Customer history: Customer is shopping with us since Aug 2020 and has a total of 5 completed orders worth KWD 161.93. 

Case is pending since Nov 1, 2020. Kindly assist in getting a refund approval or investigating this further. 

Thank you for your help! 

Regards, 
Apoorv