Subject: Missing Item/Refund Approval(KW Homecentre) - 8209791855
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Wasim Qureshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Asjad Hussain <[email-masked]>
Date: Fri, 27 Nov 2020 01:26:27 -0700 (MST)

Hi Team, 

Problem Statement: (Missing items) 
Order Date : Oct 23, 2020 
Order ID: 8209791855 
Total Order Value: KWD 35.60 
Item: 159832352 - - Adric Laundry Hamper with Cutout Handles 
Assistance Required: Refund Approval for the missing item 
​ 
Issue description: The customer emailed us complaining that he has not received the above mentioned item. They have placed an order for 4 quantity of this item but they only received 2. We have escalated this to WH team as per the matrix to check regarding the same but no response. Refund amount of the missing item is KWD 17.80 

Customer's History: Customer is shopping with us since Sep 2020 and has a total of 4 completed orders. 

Please assist in getting a refund approval or investigating this further so we can close this case asap. 

Regards, 
Apoorv