Subject: Missing items / Refund approval //Order ID: 6243432817
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 27 Nov 2020 01:22:48 -0700 (MST)

Hi Team, 

Problem Statement: Missing items / Refund approval 
Order Date : Nov 17, 2020 
Order ID: [ callto:2000427632 | 6243432817 ] 
Store Code: Max60229 
Tracking ID: 624343281722999991 
Total Price: SAR76 
Concept: MAX 

Assistance Required: Need missing items 

Issue Description: Customer placed order for 16 items but as per the customer has only collected 15 items, Under the consignment details we can see that all 16 items have been shipped from our side. 

The missing item is 
162634567 - - Textured Hooded Coatigan with Long Sleeves and Patch Pockets(quantity 1) 

Case history : The customer reached out to us on Nov 25 , 2020. and since then no action has been taken on the issue . 

Customer's history : The customer is with us since 3/31/20 and this is her 5th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb