Subject: Re: RE: Late Collection: Case id - 1611160 Order ID: 6231754701, Order ID: 6230599150
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 07:37:23 +0000

Dear Jessie,     We would like to inform you that the pickup order number corresponding to the shared tracking id is  "1000169467 ".  ​  Below is the screenshot attached.  ​     The courier associated is Aramex. Please check and let us know for further assistance.     Thanks for your kind cooperation.     You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/2aac433c54c637f31888b702754176a951aa262494e3bbe6fb28bda3a6417bfb or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Shambhavi Singh,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Fri, 27 Nov at 11:30 AM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 
   
 Greetings! 
   
 We have received your concern, regarding pickup reference number required corresponding to shared tracking id. We are checking and will update you soon. 
 ​ 
 Thanks for your kind cooperation.  

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/2aac433c54c637f31888b702754176a951aa262494e3bbe6fb28bda3a6417bfb or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Shambhavi Singh,    
 
Technical Engineer 

   

FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595 

  

 
 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Fri, 27 Nov at 11:15 AM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi 
@FarEye Support

 

 
 Can you please check if we can get the pick up reference for the below? 

 

 Order ID 6231754701 

 Return tracking ID 46380564171 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Friday, November 27, 2020 2:45 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: Re: Late Collection: Case id - 1611160 Order ID: 6231754701, Order ID: 6230599150 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Kindly assist us on the below collection with respect to the AWB - 46291702564 and 46380413295 as the agent has already escalated it to the Aramex team however they
 are asking for the collection reference each time. 

 

   

 
 The customer is getting very disappointed now as it's been more than 1.5 months since the return request has been created. 

 

   

 

 

 Regards, 

 
 
 Fauzan 

 

   

 

 
 
From:
"Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 27 November, 2020 04:10:51 
Subject: Re: Late Collection: Case id - 1611160 Order ID: 6231754701, Order ID: 6230599150

 

   

 

 Hi Team, 

 

 
 
 Any update on the below collection? 

 

 
 
 Please note that there is no collection reference assigned for the below collection. Please find the below address and do the needful. 

 

 
 
 Address: 

 
 
 apartment no 5, 4041 - Al Haweya - Hijratlaban, Riyadh, Saudi Arabia 

 

 
 
 Problem Statement: What is the issue (Late Collection) Courier Team 

 

 
 
 Order Date: 10/10/2020 

 
 
 Order ID: 6231754701 

 
 
 Tracking ID: 46291702564 

 

 
 
 Order Date: 10/6/2020 

 
 
 Order ID: 6230599150 

 
 
 Tracking ID: 46380413295 

 

 
 
 Assistance Required: Need Urgent Collection 

 

 
 
 Issue Description: The return request was created on 10/12/2020 and till now the item has not collected from the customer so kindly arrange the collection on priority
 basis. 

 

 
 
 Regards, 

 
 
 Manish 

 

   

 

 
From:
"Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, November 11, 2020 3:13:36 PM 
Subject: Late Collection: Case id - 1611160 Order ID: 6231754701, Order ID: 6230599150

 

   

 

 Hi Team, 

 

 
 
 Please find the below address and do the needful. 

 

 
 
 Address: 

 
 
 apartment no 5, 4041 - Al Haweya - Hijratlaban, Riyadh, Saudi Arabia 

 

 
 
 Problem Statement: What is the issue (Late Collection) Courier Team 

 

 
 
 Case id - 1611160 

 
 
 Order Date: 10/10/2020 

 
 
 Order ID: 6231754701 

 
 
 Tracking ID: 46291702564 

 

 
 
 Order Date: 10/6/2020 

 
 
 Order ID: 6230599150 

 
 
 Tracking ID: 46290991084 

 

 
 
 Assistance Required: Need Urgent Collection 

 

 
 
 Issue Description: The return request was created on 10/12/2020 and till now the item has not collected from the customer so kindly arrange the collection on priority
 basis. 

 

 
 
 Regards, 

 
 
 Manish 

 

 

   

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com