Subject: Re: KSA CS Matrix - Courier Partner
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Saurabh <[email-masked]>, deeksha <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 26 Nov 2020 22:58:13 -0700 (MST)

Hi Jessie, 

Thank you for sharing the details. 

We will update the same details on the KSA Matrix, and will share the same information with the agent. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, November 27, 2020 11:08:20 AM 
Subject: KSA CS Matrix - Courier Partner 

Hi Team, 

Please find the attached updated escalation matrix for the courier team in KSA. 

A request from our 3PL partners to landmark for better response is to follow the escalations, and not to add Level 2 and Level 3 in first level escalations. 

        1. For Example in ARAMEX if mail is to Abdulrahman, than Imran and Ahmad should not be copied. 

Aramex 	

Abdulrahman Mohamd - Customer Success Specialist 	

Level 1 	

[ mailto:[email-masked] | Abdulrahman Mohamad (SA) <[email-masked]> ] 	

966530846470 

Aramex 	

Imran Masih - Customer Success Specialist 	

Level 2 	

[ mailto:[email-masked] | Imran Masih <[email-masked]> ] 	

966565840874 

Aramex 	

Ahmad Alawneh - Regional Customer Success Leader 	

Level 3 	

[ mailto:[email-masked] | Ahmad Alawneh <[email-masked]> ] 	

966560290250 

Aramex 	

Sanad Zawaneh - Regional Manager E-Platforms 	

Major Escalation 	

[ mailto:[email-masked] | Sanad Zawaneh <[email-masked]> ] 	

971506961629 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com