Subject: refund approval case ID: 1549099
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 26 Nov 2020 22:51:55 -0700 (MST)

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1549099 

Order Date : ​Sep 30, 2020 

Order ID: 6228771726 

return Tracking ID : 46378587463 

Total Price : 85 KSA 

Issue Description : 
The order was placed on Mar 27, 2020 and he raised a return request and he handed over the items to the courier partner as per the customer , he did not have any return receipt to share except courier's mobile number :0542964538 

items detail: 
162321747 - - Textured Sports Shoes with Lace-Up Closure and Pull Tab SAR85.00 QTY 1 MAX 

Case history : The customer reached out to us on 3 Oct 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 4/4/20 and this is his 4th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif