Subject: RE: C&C cancellation: Case id - 1738867 Order Number: 6241489181
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Nusaybah Alzuman <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, ABHAY YADAV <[email-masked]>
Date: Fri, 27 Nov 2020 05:39:55 +0000

@Nusaybah Alzuman<mailto:[email-masked]>

Can you please help us check first if this order has been physically received in store?

ShoeMart21154

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, November 27, 2020 1:38 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; ABHAY YADAV <[email-masked]>
Subject: Re: C&C cancellation: Case id - 1738867 Order Number: 6241489181

External email sender, please take precaution.
Hi Team,

Kindly assist us to cancel the below order on a priority as the customer is threatening to go the MOC.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 27 November, 2020 03:02:44
Subject: C&C cancellation: Case id - 1738867 Order Number: 6241489181

Hi Team,

Problem statement: The customer wants to cancel his order.

Case id - 1738867
Order Number: 6241489181
Order Created: 12/11/2020
Order Delivery Mode: Store pickup

Store: ShoeMart 21154
Consignment status: READY_TO_SHIPPED

Assistance required: Please cancel the order and process the refund on a priority.
​
Regards,
Manish

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