Subject: KSA CS Matrix - Courier Partner
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 27 Nov 2020 05:38:20 +0000

Hi Team,

Please find the attached updated escalation matrix for the courier team in KSA.

A request from our 3PL partners to landmark for better response is to follow the escalations, and not to add Level 2 and Level 3 in first level escalations.

     *   For Example  in ARAMEX if mail is to Abdulrahman,  than Imran and Ahmad should not be copied.
Aramex
Abdulrahman Mohamd - Customer Success Specialist
Level 1
Abdulrahman Mohamad (SA) <[email-masked]><mailto:[email-masked]>
966530846470
Aramex
Imran Masih - Customer Success Specialist
Level 2
Imran Masih <[email-masked]><mailto:[email-masked]>
966565840874
Aramex
Ahmad Alawneh - Regional Customer Success Leader
Level 3
Ahmad Alawneh <[email-masked]><mailto:[email-masked]>
966560290250
Aramex
Sanad Zawaneh - Regional Manager E-Platforms
Major Escalation
Sanad Zawaneh <[email-masked]><mailto:[email-masked]>
971506961629

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

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