Subject: Re: Amount Deduction / [email-masked]
From: Seeta Seeta <[email-masked]>
To: Mustafa Chakki <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>, Manish Kumar <[email-masked]>, anju john <[email-masked]>, Harish Thakor <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 26 Nov 2020 20:05:07 -0700 (MST)

Hi Mustafa, 

Please note that we there is an update in the Kuwait spreadsheet "NOT CAPTURED/Manual request to be sent to bank." from the KW finance. 

Please advise further if the amount has been reversed. 

Thanks & Regards, 
Seeta Kunwar 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 1 November, 2020 15:21:15 
Subject: Amount Deduction / [email-masked] 

Hi Team, 

Customer claim that he tried to place the order and amount was deducted twice but order has not placed successfully, we have checked with his email i.d but we have not found any order related with this amount. 

Customer also share with us his bank statement so we request you please do the needful. 

Ticket number - 1622330 
EMAIL ID - [email-masked] 

Mobile number - +96597446622 

We are looking forward to your reply. 
Regards 
Rehan