Subject: Wrong Item delivered
From: AKASH YADAV <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 26 Nov 2020 10:37:18 -0700 (MST)

Hi Team, 

Ticket-1726532 

Problem Statement: Wrong item received 

Order Date: Nov 18, 2020 
Order ID: [ callto:9614146519 | 9615229981 ] 
Tracking ID: FP111920001951 
Item name - 162162208 - - Floral Print Top with Long Sleeves and Tie Ups 

Issue Description: Customer has placed the order # [ callto:9614146519 | 9615229981 ] on Nov 18, 2020 and received the wrong item. She was informed to return the item. She placed the new order again with order id 9617640069 for same floral print top but received the wrong item again. She is very angry and saying that she will raise a complaint with Dubai Economy's Consumer Rights Department. She is also a complimentary shopping voucher. 

Please advice. 

Thank you for your help 

Regards, 
Akash