Subject: Double deduction - 6239025099
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mohammad Musaed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 26 Nov 2020 08:51:53 -0700 (MST)

Hi Malik, 

With reference to the order number: 6239025099 

Kindly assist in closing the below case, customer reported double deduction for this order. Please find attached the Bank Statement for the same. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Musaed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 21 November, 2020 15:40:55 
Subject: Deduction two times urgent 

Hi Team, 

Order number :6239025099 
Order Created:Nov 5, 2020 
Amount :86.40 SAR . 

The customer is claiming he got deduction from his account two times and he provided us by the bank statement very well . 
kindly check and process the refund . 

Regards, 
Tawfik