Subject: Late Shipping / cancel the order
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked], Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 26 Nov 2020 05:30:41 -0700 (MST)

Hi Team, 

Problem Statement: What is the issue (Late Shipping / cancel the order 

Order Date : 26/10/2020 

Order ID: 6236294346 
Tracking ID: NA 
Child ticket: 1686095 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 26/10/2020 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped.we create child ticket but no action has been taken . 

Customer is chasing us for order so we request you to expedite the delivery or cancel and refund the customer. 

Thanks & Regards, 
Seeta Kunwar