Subject: RE: Refund Issue / 9610151886
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, K Nayan <[email-masked]>, Sanjana Suresh <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>
Date: Thu, 26 Nov 2020 12:27:06 +0000

@K Nayan<mailto:[email-masked]> @Sanjana Suresh<mailto:[email-masked]>

Seems like this order was updated incorrectly resulting in the order getting published as RTO.

Customer got both the refund and order.

@Seeta Seeta<mailto:[email-masked]> is customer willing to return the money to us?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Thursday, November 26, 2020 2:31 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Rehan Khan <[email-masked]>
Subject: Re: Refund Issue / 9610151886

External email sender, please take precaution.
Hi Team,

Please check and assist us for the below case.

Thanks & Regards,
Seeta Kunwar
________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 4 November, 2020 02:59:52
Subject: Refund Issue / 9610151886

Hi Team,

The customer received his order successfully and he confirmed with us that he did not return any item from his order but RMA has created as a NDR and REFUND_FOLLOW_ON also raised on Nov 2, 2020.

So we request you please do the needful and help us to resolve this case as soon as possible.

Order number - 9610151886
Tracking number - LM304464900 [Fodel]
Amount - AED98.00

Ticket number - 1642738

Email ID - [email-masked]<mailto:[email-masked]>
Mobile Number - 0501695891

We are looking forward to your reply.

Regards
Rehan

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