Subject: Re: FW: Late Collection
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 12:23:27 +0000

Dear Jessie,         As per your confirmation we are proceeding with the ticket # 177979 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/bb185e644355bc8c63014308de5779c5d3456521deeee36f317d25a23f9affd3 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Shambhavi Singh,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Thu, 26 Nov at  5:29 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Thanks so much! 

 

 @seeta.seeta 

 

 FYI K14B5CA 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Thursday, November 26, 2020 1:59 PM 
To: Jessie Caparas <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: Re: FW: Late Collection 

 

 
External email sender, please take precaution.

 

 

 Dear Jessie, 

 

   

 
 Please find the pickup reference number of the shared tracking id. 

 

   

 
 
K14B5CA 

 

  

 

 As your query has been addressed and resolved therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to
 contact us on [email-masked] or +91-70-6595-6595. 

 

   

 
 After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience. 

 

   

 
 Please provide your valuable feedback. 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/bb185e644355bc8c63014308de5779c5d3456521deeee36f317d25a23f9affd3 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

Thanks and Regards,

 

  

 

Skand Singh 
Technical Engineer | FarEye

 

 

 

 

 
 
Call: +91 70-6595-6595

 

 
 ||

www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 
On Thu, 26 Nov at 3:03 PM
, Jessie Caparas <[email-masked]> wrote:

 

 
 @FarEye Support 

 

 

 
 Can you please check what is the pickup reference for this return tracking ID? 46379869712 

 

 

 
 Order ID 6226953448 

 

 

 
 Kindly share the pickup reference (alphanumeric) form please. 

 

 

 

Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
T: +97145172087

 

 

 

 

From: Seeta Seeta <[email-masked]>
 
Sent: Thursday, November 26, 2020 9:23 AM 
To: Pooja Sharma <[email-masked]>; Shatakshi Pandey <[email-masked]>; [email-masked]; [email-masked] 
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]> 
Subject: Late Collection

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi Team, 
 
Problem Statement: Late Collection 
Order Date: Sep 24, 2020 
Order ID: 6226953448 
Tracking ID: 46379869712 
Contact No: 0555478899 
Address : jeedah -bahrah -my home is behind alrajhi bank. 
 
Assistance Required: Need Urgent Collection 
 
Issue Description: The return request was created on 09/30/2020 , got invalid without collection the new one is created and till now the item has not collected from the customer .Aramex
 is asking for collection Ref. so kindly do the needful.

 

 

  

 

 
 
Thanks & Regards, 
Seeta Kunwar

 

 

 
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www.landmarkgroup.com 

 

 
 
177979:211857

 

 

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 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
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 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com