Subject: Shared with Payfort//6235912119
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 26 Nov 2020 05:11:32 -0700 (MST)

Hi Team, 

With reference to order # [ callto:6228074831 | 6235912119 ] 
RMA: [ callto:1000053183 | 1000109253 ] 

As per hybris the refund has been done on 11/21/20 . ( Shared with Payfort). But customer claiming that she has not received the refund yet. 
Kindly check and update us with the refund status and the transaction ID. 

Thank you for your help. 

Regards, 
Ebrahim Hageb