Subject: RE: FW: Late Collection
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>, seeta.seeta <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 26 Nov 2020 11:58:56 +0000

Thanks so much!

@seeta.seeta<mailto:[email-masked]>

FYI K14B5CA

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: FarEye Support <[email-masked]>
Sent: Thursday, November 26, 2020 1:59 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>
Subject: Re: FW: Late Collection

External email sender, please take precaution.
Dear Jessie,

Please find the pickup reference number of the shared tracking id.

K14B5CA

As your query has been addressed and resolved therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.

Please provide your valuable feedback.
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/bb185e644355bc8c63014308de5779c5d3456521deeee36f317d25a23f9affd3<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fbb185e644355bc8c63014308de5779c5d3456521deeee36f317d25a23f9affd3&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0e5fae18915a40d523d608d891f1e4c9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419815402338605%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0M%2FrHm%2BfaINvFi7EngYUS%2BwFYlOJgoCyeq0BQ%2B58kxg%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0e5fae18915a40d523d608d891f1e4c9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419815402338605%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=V8tUGJ%2FpLSxBSYtx3aN1oop%2FEUK5%2FIFrAgHX3anJgHE%3D&reserved=0> to check the details.

Thanks and Regards,

Skand Singh
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0e5fae18915a40d523d608d891f1e4c9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419815402348598%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=F371M9TAlMVRO4WpMvJTAwbdV8bexN8gM25kBKX4kOQ%3D&reserved=0>
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On Thu, 26 Nov at 3:03 PM , Jessie Caparas <[email-masked]> wrote:
@FarEye Support<mailto:[email-masked]>

Can you please check what is the pickup reference for this return tracking ID? 46379869712

Order ID 6226953448

Kindly share the pickup reference (alphanumeric) form please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Thursday, November 26, 2020 9:23 AM
To: Pooja Sharma <[email-masked]>; Shatakshi Pandey <[email-masked]>; [email-masked]; [email-masked]
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]>
Subject: Late Collection

External email sender, please take precaution.
Hi Team,

Problem Statement: Late Collection
Order Date: Sep 24, 2020
Order ID: 6226953448
Tracking ID: 46379869712
Contact No: 0555478899
Address : jeedah -bahrah -my home is behind alrajhi bank.

Assistance Required: Need Urgent Collection

Issue Description: The return request was created on 09/30/2020 , got invalid without collection the new one is created and till now the item has not collected from the customer .Aramex is asking for collection Ref. so kindly do the needful.

Thanks & Regards,
Seeta Kunwar
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