Subject: Re: RE: Late Collection Order Date : Oct 13, 2020 Order ID: 6232664990
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 11:42:56 +0000

Dear Jessie,      As your query has been addressed and nothing is pending from Fareye Support Team, therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.   You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ec8f4bb0f23beba37a41c6eee532952b003d3f917fc11797de7218bbcf8db7d or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Skand Singh Technical Engineer | FarEye       Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.       
                           
                            On
                            Wed, 25 Nov at  1:41 AM
                            ,  FarEye Support <[email-masked]>  wrote:

 ++Aramex Team 
   
 Hi Ehab, 
   
 Could you please check this Tracking Number 46379188656, we are getting the following Exception from Aramex end corresponding to it. 
 
 {"status":500,"reference_id":"1000155806","timestamp":null,"execution_time":null,"items_track_details":null,"errors":[null]}

​ 
 
 Request Payload: 

 { 
   
"reference_id": "1000155806",

"order_number": "1000155806",

"carrier_code": "ARAMEX",

"shipper_code": "132127",

"merchant_code": "",

"type_of_order": "Reverse",

"type_of_service": "",

"tracking_number": "46379188656",

"origin_title": "",

"origin_code": "",

"origin_name": "Shakeer Hussain",

"origin_address_line1": "8308 Salman Al Farisi St,Dammam 32221 3444",

"origin_address_line2": "IKK GROUP BLDG",

"origin_landmark": "8308 Salman Al Farisi St,Dammam 32221 3444",

"origin_city": "DAMMAM",

"origin_state_province": "",

"origin_country": "SA",

"origin_postal_code": "",

"origin_contact_number": "+966542741895",

"origin_contact_number2": "+966542741895",

"origin_email": "[email-masked]",

"origin_company_name": "",

"origin_latitude": "50.168",

"origin_longitude": "26.412",

"origin_preferred_start_time": "",

"origin_preferred_end_time": "",

"destination_title": "MR",

"destination_code": "",

"destination_name": "ABHISHEK",

"destination_address_line1": "Landmark Riyadh warehouse",

"destination_address_line2": "Riyadh warehouse",

"destination_landmark": "",

"destination_city": "Riyadh",

"destination_state_province": "",

"destination_country": "SA",

"destination_postal_code": "11",

"destination_contact_number": "966112049555",

"destination_contact_number2": "966112049555",

"destination_email": "[email-masked]",

"destination_company_name": "",

"destination_preferred_start_time": "",

"destination_preferred_end_time": "",

"destination_latitude": "",

"destination_longitude": "",

"return_title": "",

"return_code": "DHA",

"return_name": "Shakeer Hussain",

"return_address_line1": "8308 Salman Al Farisi St,Dammam 32221 3444",

"return_address_line2": "IKK GROUP BLDG",

"return_landmark": "8308 Salman Al Farisi St,Dammam 32221 3444",

"return_city": "DAMMAM",

"return_state_province": "",

"return_country": "SA",

"return_postal_code": "",

"return_contact_number": "+966542741895",

"return_contact_number2": "+966542741895",

"return_email": "[email-masked]",

"return_preferred_start_time": "2020-11-25 13:00:00",

"return_preferred_end_time": "2020-11-25 17:00:00",

"return_latitude": "50.168",

"return_longitude": "26.412",

"number_of_shipments": 1,

"total_weight": 1,

"uom_total_weight": "KG",

"product_code": "DOM",

"product_type": "CDS",

"payment_mode": "CC",

"invoice_value": 0,

"amount_to_be_collected": 0,

"currency_code": "SAR",

"custom_value": 0,

"product_description": "test test",

"shipping_date_time": "2020-11-12 09:00:00",

 
"item_list": [
 
   {...}, // 14 keys   
   {...}, // 14 keys   
   {...}, // 14 keys   
   {...}, // 14 keys   
   {...}, // 14 keys   
   {...} // 14 keys   
 ], 

 
"credentials": {

"source": 24,

"accountCountryCode": "SA",

"accountEntity": "RUH",

"accountPin": "442543",

"accountNumber": "132127",

"userName": "[email-masked]",

"password": "Hotjunk451@",

"version": "v1.0"
   
 }, 

"additional_field": "2020-11-12 09:00:00",

"additional_field2": "2020-11-12 17:00:00",

"additional_field3": "+0300",

"additional_field4": "Ready",

"additional_field5": "DOM",

"additional_field6": "+0400"
   
 } 

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ec8f4bb0f23beba37a41c6eee532952b003d3f917fc11797de7218bbcf8db7d or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

    

Thanks,     
Shailesh Bisht,    
 Technical Engineer 

FarEye- Enabling Digital Logistics Call: +91 70-6595-6595 

 

 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

                           
                            On
                            Wed, 25 Nov at  1:17 AM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 
   
 Let us check the Order ID and Tracking ID, we'll share an update soon. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ec8f4bb0f23beba37a41c6eee532952b003d3f917fc11797de7218bbcf8db7d or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Shailesh Bisht,    
 
Technical Engineer 

   

FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595 

  

 
 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Wed, 25 Nov at  1:02 AM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi 
@FarEye Support

 

 
 Can you please check if we have the pick up reference for the below? 

 

 Order ID: 6232664990 

 Tracking ID: 46379188656 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

 
From: Jagmohan Urmaliya (TCS) <[email-masked]>
 
Sent: Tuesday, November 24, 2020 7:41 AM 
To: Jessie Caparas <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohd Imran <[email-masked]> 
Subject: RE: Late Collection Order Date : Oct 13, 2020 Order ID: 6232664990 

 

   
 
 Dear Jessie, 

 

    Pickup reference information might be available in Fareye so please connect with them once to check. 

 

 Regards 

 Jagmohan 

 

 

 

From: Jessie Caparas <[email-masked]>
 
Sent: Monday, November 23, 2020 1:12 AM 
To: Jagmohan Urmaliya (TCS) <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>;
 Apoorv Joshi <[email-masked]>; Mohd Imran <[email-masked]> 
Subject: FW: Late Collection Order Date : Oct 13, 2020 Order ID: 6232664990 
Importance: High 

 

   
 
 Hi Jagmohan, 

 

 Do you have the ORR report which contains the pick up reference for RVP 46379188656? 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

 
From: Seeta Seeta <[email-masked]>
 
Sent: Sunday, November 22, 2020 1:30 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>;
 Manish Kumar <[email-masked]> 
Subject: Re: Late Collection Order Date : Oct 13, 2020 Order ID: 6232664990 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Please assist us on the below collection we have not received any collection reference and the Aramex team is asking for the same every time. 

 

   

 
 Thanks & Regards, 
Seeta Kunwar 

 

 

 

From:
"Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 22 November, 2020 02:57:35 
Subject: Late Collection Order Date : Oct 13, 2020 Order ID: 6232664990

 

   

 

 Hi Team, 

 

 
 
 Please note that we have not received any collection reference and the Aramex team is asking for the same please do the needful. 

 

 
 
 Please find the below address and arrange the collection on a priority. 

 
 
 Address: 

 
 
 Shakeer Hussain 

 
 
 8308 Salman Al Farisi St, Dammam 32221 3444 , IKK GROUP BLDG, 

 
 
 National Marketing Est. Co. Ltd., 

 
 
 Dammam Al Khalidiyah Ash Shamaliyah 

 
 
 Mobile Number: +966 542741895 

 

 
 
 Case - 1630223 

 
 
 Problem Statement: Late Collection 

 
 
 Order Date : Oct 13, 2020 

 
 
 Order ID: 6232664990 

 
 
 Tracking ID: 46379188656 

 
 
 Assistance Required: Need Urgent Collection 

 

 
 
 Issue Description: The return request was cancelled so we have again raised a return request so we request you kindly arrange the collection on a priority basis. 

 

 
 
 Your Friends 

 
 
 The Support Team 

 

  

 

 
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