Subject: RE: Refund not processed - 6226488829 - MOC case
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 26 Nov 2020 10:18:45 +0000

@Seeta Seeta<mailto:[email-masked]>

This has been sorted however 1 value has exceeded the refund and has raised it to JIRA.

Please monitor it.

https://landmark.atlassian.net/browse/REL-128006

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, November 24, 2020 11:30 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Refund not processed - 6226488829 - MOC case

External email sender, please take precaution.
Hi Team,

With regards to below mentioned Order ID 6226488829, the store has confirmed that they have processed the refund and provided us the refund receipt (PFA). But the Jira team REL-126183 is telling that there is no RTS done for this order.

Problem Statement: Refund Not Processed
Order Date : Sep 23, 2020
Order ID: 6226488829
Tracking ID: 622648882922999991
RMA: N.A
Store ID: Max60306
Assistance Required: Process refund asap.

The customer has also confirmed that the refund has not been credited to his account. The customer is threatening to go to MOC.

Kindly assist.

Thanks & Regards,
Seeta Kunwar
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com