Subject: Late refund
From: Mohamed Kamal <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Date: Thu, 26 Nov 2020 02:46:59 -0700 (MST)

Hi Team, 

Problem Statement: Late refund 

Order Date: Nov 2, 2020 
Order ID: 6238052177 
RMA: 1000154115 
Tracking ID: 46379083262 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on 16 Nov 2020. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Kamal