Subject: RE: RE: Late Collection/ 6227735347
From: "Jagmohan Urmaliya (TCS)" <[email-masked]>
To: Jessie Caparas <[email-masked]>, FarEye Support <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, "Ahamed Fayaz (TCS)" <[email-masked]>, LMG OMS <[email-masked]>
Date: Thu, 26 Nov 2020 09:38:33 +0000

Hi Jessie,

             For the reported order, for the same item, 4 RMA were created (one after another by cancelling the previous one). In the trailing mail it is mentioned that shipment was collected with RMA-1000144879 but we can see that it is cancelled.

Regards
Jagmohan

From: Jessie Caparas <[email-masked]>
Sent: Thursday, November 26, 2020 10:12 AM
To: FarEye Support <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Mustehsan Siddiqui <[email-masked]>
Subject: RE: RE: Late Collection/ 6227735347
Importance: High

@Jagmohan Urmaliya (TCS)<mailto:[email-masked]>

Need your advise on the below?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 26, 2020 10:05 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Re: RE: Late Collection/ 6227735347

External email sender, please take precaution.
Dear Jessie,

Please find the Response JSON where pickup order is generated corresponding to the shared tracking number "46378496883"

{"status":200,"reference_id":"1000144879","timestamp":1604930705235,"execution_time":2158,"items_track_details":[{"tracking_number":"46378496883","label_url":"","carrier_code":"ARAMEX","order_number":"1000144879"}],"info":{"originEntity":null,"productGroup":null,"ID":"K0926A5","GUID":"e8e63b80-218c-4fed-b09d-61b175a73025"}}

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/810b3f57ed0a113dffabaed0cd805eb3272fee1e74e3272fa86c5967472e3c9e<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F810b3f57ed0a113dffabaed0cd805eb3272fee1e74e3272fa86c5967472e3c9e&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7C270f5323a28c4811fce708d891d23eb8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419679490134402%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zT%2BK3bNv1NfgAf5NtbJFttvZbDTtTTiI60FmcQ20J5A%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7C270f5323a28c4811fce708d891d23eb8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419679490144397%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6FuUDR6tSPJqRB6uKh0HCIRYojzzCjsfs043oJubrSg%3D&reserved=0> to check the details.

Thanks and Regards,

Skand Singh
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7C270f5323a28c4811fce708d891d23eb8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419679490154394%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=iIFhkjtRgWdtKSqrR7UjzIvOPCfQ9n2Z3SlG7Ipebec%3D&reserved=0>
[Image removed by sender.]
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Thu, 26 Nov at 11:16 AM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Is this the pickup reference for Aramex?

Correct me if I’m wrong as normally the pickup reference is alphanumeric.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 25, 2020 8:37 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Re: RE: Late Collection/ 6227735347

External email sender, please take precaution.
Dear Jessie,

We would like to inform you that the pickup order number corresponding to the shared tracking id is "1000144879 ".
​
Below is the screenshot attached.
​
[Image removed by sender. Image removed by sender.]
Please check and let us know for further assistance.

Thanks for your kind cooperation.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/810b3f57ed0a113dffabaed0cd805eb3272fee1e74e3272fa86c5967472e3c9e<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F810b3f57ed0a113dffabaed0cd805eb3272fee1e74e3272fa86c5967472e3c9e&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7C270f5323a28c4811fce708d891d23eb8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419679490164387%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WsTvTVYGcn6mKOZztNNkaDHDSsiWhBcIxasJ9mCXQM8%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7C270f5323a28c4811fce708d891d23eb8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419679490164387%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mzP7F2VoQJBHtbomgmzc3ycU7KHOURYVN63899Ezk9Q%3D&reserved=0> to check the details.
Thanks,
Shambhavi Singh,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7C270f5323a28c4811fce708d891d23eb8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419679490174388%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GjhPuv%2FME0q6nNu5snPjhbqoxszUd9XEHEoQBExIxOk%3D&reserved=0>
Call: +91 70-6595-6595
[Image removed by sender. Image removed by sender. FarEye]
[Image removed by sender. Image removed by sender. gartner]
7+ Mentions
[Image removed by sender. Image removed by sender. gartner]
Digital Disruptor
[Image removed by sender. Image removed by sender. gartner]
Recognized
Chicago   |   London   |   Dubai   |   Singapore   |   India

[Image removed by sender. Image removed by sender. facebook]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FGetFarEye%2F&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7C270f5323a28c4811fce708d891d23eb8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419679490184381%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=L0HX29WiHJ%2FT2yolh8lpF%2FnyHRLCgC5kf%2BRRgN%2BdO84%3D&reserved=0>
[Image removed by sender. Image removed by sender. Youtube]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Ffareyeinaction&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7C270f5323a28c4811fce708d891d23eb8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419679490194373%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QaWMYZKPZ0u9RbFCl24qsXuF1B%2FDf3ajELXIlxSZue4%3D&reserved=0>
[Image removed by sender. Image removed by sender. Twitter]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Ffareye&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7C270f5323a28c4811fce708d891d23eb8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419679490194373%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=w%2FT3pKTL%2BdmucWJrpSsLhjA21p7yTg7xaDy5DsOU5%2BA%3D&reserved=0>
[Image removed by sender. Image removed by sender. Linkedin]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffareye%2F&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7C270f5323a28c4811fce708d891d23eb8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419679490204370%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=M191JkxWgEQP96Pw2Y7q6sZMqA7IZyNSJJDJJD6OA4A%3D&reserved=0>

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Wed, 25 Nov at 8:58 AM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
Hi,

Can you please share the pickup reference?

We don’t see it published in our system.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 25, 2020 7:26 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Re: RE: Late Collection/ 6227735347

External email sender, please take precaution.
Dear Jessie,

Greetings!

We would like to inform you we have checked the tracking id and found pickup reference number is generated. Please check and let us know for further assistance.

Thanks for your kind cooperation.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/810b3f57ed0a113dffabaed0cd805eb3272fee1e74e3272fa86c5967472e3c9e<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F810b3f57ed0a113dffabaed0cd805eb3272fee1e74e3272fa86c5967472e3c9e&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7C270f5323a28c4811fce708d891d23eb8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419679490214365%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Z52heWpXBJZmEouIrrKktWWeEPtzu3%2FMH8E4aOjKpZ4%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7C270f5323a28c4811fce708d891d23eb8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419679490224362%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jb4IAUTiWOO5zfHoZslRUiGMa77760eyCWbVo1kbROA%3D&reserved=0> to check the details.
Thanks,
Shambhavi Singh,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7C270f5323a28c4811fce708d891d23eb8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419679490224362%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VMGbOr7Y2%2Bsot4aL48NVjDrzsowqPowYK1Sern%2FLz0Y%3D&reserved=0>
Call: +91 70-6595-6595
[Image removed by sender. Image removed by sender. Image removed by sender. FarEye]
[Image removed by sender. Image removed by sender. Image removed by sender. gartner]
7+ Mentions
[Image removed by sender. Image removed by sender. Image removed by sender. gartner]
Digital Disruptor
[Image removed by sender. Image removed by sender. Image removed by sender. gartner]
Recognized
Chicago   |   London   |   Dubai   |   Singapore   |   India

[Image removed by sender. Image removed by sender. Image removed by sender. facebook]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FGetFarEye%2F&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7C270f5323a28c4811fce708d891d23eb8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419679490234356%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TnXh14zHvu3LHGsaIYCQQo0R%2BpuiNYn8WHyVVqZ68mE%3D&reserved=0>
[Image removed by sender. Image removed by sender. Image removed by sender. Youtube]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Ffareyeinaction&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7C270f5323a28c4811fce708d891d23eb8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419679490244353%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=a6jUwMRmC3yK8YHxX%2Bha4XhFgvpDqAYRwfp%2BPU%2BhIfY%3D&reserved=0>
[Image removed by sender. Image removed by sender. Image removed by sender. Twitter]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Ffareye&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7C270f5323a28c4811fce708d891d23eb8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419679490244353%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=w5%2Fcvmc%2ByVh9piQlKoMEgLxBs0AQ6ppKAIW5ioC%2F60c%3D&reserved=0>
[Image removed by sender. Image removed by sender. Image removed by sender. Linkedin]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffareye%2F&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7C270f5323a28c4811fce708d891d23eb8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419679490254352%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KDU%2BOhHAZqIv6muQthSMWUZNq%2FiDEb9M%2FZjoBOI5wVA%3D&reserved=0>

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
177520:211857
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7C270f5323a28c4811fce708d891d23eb8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419679490264346%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mjVKGebdq2xRyxjVQgRHYI3CGQsoSp%2BbXnDGQpEsRDg%3D&reserved=0>
177520:211857
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7C270f5323a28c4811fce708d891d23eb8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419679490274346%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=idhj2aHnxH5I6hNAfvRXLliEToGQlc8MERsoSe6X914%3D&reserved=0>
177520:211857
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com