Subject: RE: Bank transfer to be done(c and 9603020797)
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, Suresh Sivagnanaguru <[email-masked]>, seeta.seeta <[email-masked]>
Cc: Punit Darji <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Vivek Kumar Gupta <[email-masked]>, Poorvi Chopra <[email-masked]>
Date: Thu, 26 Nov 2020 09:07:24 +0000

@Jessie Caparas<mailto:[email-masked]> @Suresh Sivagnanaguru<mailto:[email-masked]> Contacted the customer and she agreed for the refund to be done by Sunday or Monday.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Thursday, November 26, 2020 12:31 PM
To: Suresh Sivagnanaguru <[email-masked]>; seeta.seeta <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Punit Darji <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Vivek Kumar Gupta <[email-masked]>; Poorvi Chopra <[email-masked]>
Subject: RE: Bank transfer to be done(c and 9603020797)
Importance: High

@Akshay Berry<mailto:[email-masked]>

Kindly get in touch with this customer as discussed and revert here please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas
Sent: Thursday, November 26, 2020 10:41 AM
To: Suresh Sivagnanaguru <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Punit Darji <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vivek Kumar Gupta <[email-masked]<mailto:[email-masked]>>; Poorvi Chopra <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank transfer to be done(c and 9603020797)
Importance: High

Hi Suresh,

My credit will still show in Hybris however nothing to worry as tech already removed that the points from the customer's account.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Suresh Sivagnanaguru <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 26, 2020 10:22 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Punit Darji <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vivek Kumar Gupta <[email-masked]<mailto:[email-masked]>>; Poorvi Chopra <[email-masked]<mailto:[email-masked]>>; Geneieve Tyrone Fernandes <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank transfer to be done(c and 9603020797)

@Jessie Caparas<mailto:[email-masked]>,

The screen shot which share took in the morning. I did see the ticket details and reversal of credit. This will create problem when we try to upload the bank deposit.

I have shared the bank detail to Josh, he will deposit it today.

Thanks,
Suresh Sivagnanaguru
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 26, 2020 9:41 AM
To: Suresh Sivagnanaguru <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Punit Darji <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vivek Kumar Gupta <[email-masked]<mailto:[email-masked]>>; Poorvi Chopra <[email-masked]<mailto:[email-masked]>>; Geneieve Tyrone Fernandes <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank transfer to be done(c and 9603020797)
Importance: High

@Suresh Sivagnanaguru<mailto:[email-masked]>

Bank details are updated in CS Cockpit already.

Bank and branch: Abu Dhabi Commercial Bank (ADCB), SRZ Branch
Account holder: Yumna Dajee

Account number: 11452019820001

IBAN: AE 580030011452019820001

Type of Account: Current

Amount to be refunded: AED 210.

As confirmed by Hybris team since November 3, my credit has been removed.

https://landmark.atlassian.net/browse/REL-125113<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-125113&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C27d3c588e5ed4eb7633108d891e5897d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419762332737970%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=z2TIDeiP3n65%2Bz1m47ioBceoPlgbgvIv05vwVzWg%2BIU%3D&reserved=0>

Ticket ID 03720021

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Suresh Sivagnanaguru <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 26, 2020 8:58 AM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Punit Darji <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vivek Kumar Gupta <[email-masked]<mailto:[email-masked]>>; Poorvi Chopra <[email-masked]<mailto:[email-masked]>>; Geneieve Tyrone Fernandes <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank transfer to be done(c and 9603020797)

Dear Jessie,

As per your below E-mail my credit got reversed, but I am not seeing the update in CS cockpit. Also, bank details are not been updated.

Kindly do update reversal of My Credit  and create ticket in CS cockpit. Also, simultaneously get the bank statement we will ask Jose to do the bank deposit to avoid DED complaints.

Thanks,
Suresh Sivagnanaguru
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 26, 2020 2:13 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Punit Darji <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Suresh Sivagnanaguru <[email-masked]<mailto:[email-masked]>>; Vivek Kumar Gupta <[email-masked]<mailto:[email-masked]>>; Poorvi Chopra <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank transfer to be done(c and 9603020797)
Importance: High

External email sender, please take precaution.
Hi Jessie,

Please note that customer again came back to us and threatening the to go the DED and he had also asked if he can collect the amount from the store in Dubai mall.

For reference please find the below customer's statement"

"If this matter is not finalized before the long weekend next week, I have no choice but to raise a complaint with the Dubai Economic Department to step in and intervene.

If the finance team is unable to process the transfer, can you please make the necessary arrangements for the cash to be collected from the store in Dubai mall?"

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Poorvi Chopra" <[email-masked]<mailto:[email-masked]>>
To: "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Punit Darji" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Suresh Sivagnanaguru" <[email-masked]<mailto:[email-masked]>>, "Vivek Kumar Gupta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 25 November, 2020 11:44:33
Subject: RE: Bank transfer to be done(c and 9603020797)

Kindly include @Punit Darji<mailto:[email-masked]> in all future mails

Regards
Poorvi Chopra

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 25, 2020 12:25 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Suresh Sivagnanaguru <[email-masked]<mailto:[email-masked]>>; Poorvi Chopra <[email-masked]<mailto:[email-masked]>>; Vivek Kumar Gupta <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank transfer to be done(c and 9603020797)
Importance: High

@seeta.seeta<mailto:[email-masked]>

For order ID 9602969609, I see it refunded to the card already.

@Poorvi Chopra<mailto:[email-masked]> @Vivek Kumar Gupta<mailto:[email-masked]>

We need to refund this order 9603020797 for the amount of AED 210. We have already removed my credit points.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 20, 2020 12:33 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Suresh Sivagnanaguru <[email-masked]<mailto:[email-masked]>>; Poorvi Chopra <[email-masked]<mailto:[email-masked]>>; Vivek Kumar Gupta <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank transfer to be done(c and 9603020797)

@Poorvi Chopra<mailto:[email-masked]> @Suresh Sivagnanaguru<mailto:[email-masked]> Just to add on here the refund amount should be AED 378.

9603020797 - AED 210
9602969609 - AED 168

Kindly do the needful asap.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 20, 2020 9:15 AM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Suresh Sivagnanaguru <[email-masked]<mailto:[email-masked]>>; Poorvi Chopra <[email-masked]<mailto:[email-masked]>>; Vivek Kumar Gupta <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank transfer to be done(9602969609 and 9603020797)
Importance: High

@Suresh Sivagnanaguru<mailto:[email-masked]> @Poorvi Chopra<mailto:[email-masked]> @Vivek Kumar Gupta<mailto:[email-masked]>

Are you able to help with the bank transfer refund for order ID 9603020797?

Bank details already updated in CS Cockpit.

Amount is AED 210 and my credit has already been removed by Hybris team.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 20, 2020 7:56 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank transfer to be done(9602969609 and 9603020797)

External email sender, please take precaution.
Hi Akshay,

Please note that the bank details has been updated on Hybris.

We request you to please assist us to get the amount transferred to the customer's bank account.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 16 November, 2020 03:12:37
Subject: Bank transfer to be done(9602969609 and 9603020797)

Hi Team,

With reference to ticket number 1621617 and order numbers: 9602969609 and 9603020797.

My credits has been deleted by Jira team under this ticket https://landmark.atlassian.net/browse/REL-125113<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-125113&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C27d3c588e5ed4eb7633108d891e5897d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419762332747965%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=o6RN%2BpqwfrePIAPKiDHFMg7UhsQjaZmRUYQ09%2FBALWo%3D&reserved=0> and bank details has been updated. Kindly process the bank transfer in customer account.

Regards,
Abhishek

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C27d3c588e5ed4eb7633108d891e5897d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419762332747965%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=M5hBsa8VYMooa0mXFpVkB72RNM%2FpQtnLrqqsNqLF5QI%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com