Subject: RE: Refund Not Processed // 6230601959 // Need to approve the refund
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>
Date: Thu, 26 Nov 2020 08:59:54 +0000

@Seeta Seeta<mailto:[email-masked]>

Refunded as goodwill.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Thursday, November 26, 2020 9:36 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>
Subject: Refund Not Processed // 6230601959 // Need to approve the refund
Importance: High

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund Not Processed

Order Date : Oct 6, 2020

Order ID: 6230601959
Return Tracking ID: 46378791701
Child ticket ID; 1737780
Item name ID; 157076351 - - FLORMAR Waterproof Eye Liner,  Q, 8
Value of the items; 112 SAR
Assistance Required: Need urgent process the RMA 1000051773

Issue Description: The customer was raised a return request for order No 6240190368, and returned item of this 6230601959 as well with same shipment, however as per oracle there is nothing received as unexpected item, so kindly look into this and help us in closing this case.

As per tracking ID it has been received from our end, so kindly process the RMA,

Thanks & Regards,
Seeta Kunwar
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