Subject: Refund delay / refund approval
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 26 Nov 2020 01:23:33 -0700 (MST)

Hi Team, 

Problem Statement: Refund delay / refund approval 

Order Date : 13/11/2020 

Order ID: 7414100011 
Delivery Tracking ID: 45444852585 
Child ticket:1738094 
Assistance Required: Refund not processed 

Issue Description: Customer raised a return request for 1 item and as per customer he handed 1 items to the courier team. but as per hybris there is no record (Return Cancelled Confirmed by OMS and RMA Deleted in Hybris 1000165485) 

Kindly check and advice weather you have received returned item from the order 7414100011 as customer is chasing for refund if not please advice weather we can refund the customer. 

Thanks & Regards, 
Seeta Kunwar