Subject: Fwd: [#1737061] - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 07:19:09 +0000

Hi Akshay,     PFA the requested images.                 Regards,  Seeta Kunwar   
                           
                            On
                            Thu, 26 Nov at 10:29 AM
                            ,  Sachin Maheshwari <[email-masked]>  wrote:

@Escalations Dxbteam, 

   
 Can you pls share the image of product, which customer has received. 

   
 
@samreen shaikh, Can you pls re-check for correct color. 

   
 https://www.babyshopstores.com/kw/en/Baby-and-Moms/Activity-and-Gear/Strollers-and-Prams/Strollers/BABYSHOP-Juniors-Jazz-Baby-Stroller/p/160104873 

   

   
 
 Regards, 

 Sachin

 

   

  

 
  
 From: ecom cskuwait <[email-masked]>
 
Sent: Thursday, November 26, 2020 10:09 AM 
To: Centrepoint <[email-masked]> 
Cc: Midhun Madhu <[email-masked]>; Sachin Maheshwari <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: correct colour  

 
   
 Dear sir, 

 Please be informed the order item is not colour mismatch item ,it is correct colour item matching item barcode the same in WH

 
 As per Hybris system error image  

  

 160104873 - - Juniors Jazz Baby Stroller physically we have same item in wh

 
 Only 

  

  

 
 Thanks & Regards, 

  

 Siva Prasad 

  

 

 

 
From: Midhun Madhu <[email-masked]>
 
Sent: 26 November 2020 01:45 
To: ecom cskuwait <[email-masked]> 
Subject: FW: [#1737061] - Delivery 

 

 

 

 

 

From: Centrepoint 
Sent: Thursday, November 26, 2020 1:44:58 AM (UTC+03:00) Kuwait, Riyadh 
To: Sachin Maheshwari; Midhun Madhu; ecom cpkuwait; ecom cskuwait 
Cc: Escalations Dxbteam 
Subject: Fwd: [#1737061] - Delivery

 

External email sender, please take precaution.

 

 

 Please take a look at ticket

#1737061  

 

 
 ​ 

 
 
 Hi Team, 

 

   

 
 Problem statement: The customer has received the wrong color strolled 

 

   

 
 Order Number: 8215043018 

 
 
 Order Created: 11/18/2020 

 
 
 Delivery date: 11/21/2020 

 

   

 
 Item Name: 160104873 - - Juniors Jazz Baby Stroller 

 
 
 Item cost: KWD 18.09 

 

   

 
 Assistance Required: Please check if we can replace the item with the correct item. 

 

   

 
 Regards, 

 
 
 Manish 

 

 

   

 

On Tue, 24 Nov at 11:02 AM
, Fatema Mandli <[email-masked]> wrote:

 

 I have attached the photos. I have received the green colour but had ordered turquoise colour. 

  

 

 On Mon, 23 Nov 2020, 10:03 am Centrepoint, <[email-masked]> wrote: 

 

 
 
 Hi Fatema, 

 

  

 
 
 Thank you for reaching out to us and giving us the opportunity to serve you. 

 

   

 
 We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further
 and assist you accordingly with this. 

 
 
 We are looking forward to hear from you soon. Thank you for your help! 

 

   

 
 Your Friends, 

 
 
 The Support Team 

 

 

   

 

 

 

 

 

 

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