Subject: New comment - [#1737061] Delivery
From: Centrepoint <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked]
Date: Thu, 26 Nov 2020 06:54:28 +0000

There is a new comment in the ticket submitted by Fatema Mandli to HelpCPAE   Comment added by : Akshay Berry  Comment Content:  <div class="WordSection1">
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<a id="OWAAMD5B94A2E534F4E3C96698D20440A6395" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",serif;text-decoration:none'>@Seeta Seeta</span></a>
<a id="OWAAM5F1AB9BAA1E14DB488DA8187D489B694" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",serif;text-decoration:none'>@Apoorv Joshi</span></a>
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<span style='font-family:"Calibri",serif;text-decoration:none'>@Shakeeb Arsalan</span></a>
<a id="OWAAMF16C02F367B74C2AB3A6001EB3A38E51" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",serif;text-decoration:none'>@Fauzan Musalman</span></a> Need your assistance to get the image of the product received under ticket
<span lang="EN-GB" style="font-size:10.5pt"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1737061&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ca288166639c3482eddf008d891d49651%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419689521232476%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=%2B%2FuHdsRb%2B4lSgXoPeIVytDYckHq%2FEQqdhl2vGjzmzvA%3D&amp;reserved=0" rel="noreferrer">#1737061</a></span>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Email: <a href="mailto:[email-masked]" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
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<div>From: Sachin Maheshwari &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, November 26, 2020 10:29 AM<br>
<b>To:</b> ecom cskuwait &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; samreen shaikh &lt;[email-masked]&gt;<br>
<b>Cc:</b> Midhun Madhu &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: correct colour </div>
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<a id="OWAAM9F6ED22513AE4ECFB2508EF744416142" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",serif;text-decoration:none'>@Escalations Dxbteam</span></a>,</div>
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<div class="MsoNormal">Can you pls share the image of product, which customer has received.</div>
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<a id="OWAAM38C101BA08A545C78D688F80980901BA" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",serif;text-decoration:none'>@samreen shaikh</span></a>, Can you pls re-check for correct color.</div>
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<div class="MsoNormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.babyshopstores.com%2Fkw%2Fen%2FBaby-and-Moms%2FActivity-and-Gear%2FStrollers-and-Prams%2FStrollers%2FBABYSHOP-Juniors-Jazz-Baby-Stroller%2Fp%2F160104873&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ca288166639c3482eddf008d891d49651%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419689521222483%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=7XLV0k22DYpKkorhv3OpNhFYUaRw391S1SRP7ouwfxo%3D&amp;reserved=0" rel="noreferrer">https://www.babyshopstores.com/kw/en/Baby-and-Moms/Activity-and-Gear/Strollers-and-Prams/Strollers/BABYSHOP-Juniors-Jazz-Baby-Stroller/p/160104873</a></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>Regards,</span></div>
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<b>From:</b> ecom cskuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, November 26, 2020 10:09 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Midhun Madhu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sachin Maheshwari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> correct colour </div>
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<div class="MsoNormal"><span lang="EN-GB">Dear sir,</span></div>
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<div class="MsoNormal"><span lang="EN-GB">Please be informed the order item is not colour mismatch item ,it is correct colour item matching item barcode the same in WH
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<div class="MsoNormal"><span lang="EN-GB">As per Hybris system error image </span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt">160104873 - - Juniors Jazz Baby Stroller physically we have same item in wh
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt">Only</span></div>
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<div class="MsoNormal"><span lang="EN-GB">Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-GB">Siva Prasad</span></div>
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<b>From:</b> Midhun Madhu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> 26 November 2020 01:45<br>
<b>To:</b> ecom cskuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#1737061] - Delivery</div>
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<b><span lang="EN-GB" style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>From:</span></b><span lang="EN-GB" style='font-size:10.0pt;font-family:"Tahoma",sans-serif'> Centrepoint<br>
<b>Sent:</b> Thursday, November 26, 2020 1:44:58 AM (UTC+03:00) Kuwait, Riyadh<br>
<b>To:</b> Sachin Maheshwari; Midhun Madhu; ecom cpkuwait; ecom cskuwait<br>
<b>Cc:</b> Escalations Dxbteam<br>
<b>Subject:</b> Fwd: [#1737061] - Delivery</span><span lang="EN-GB"></span>
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<b><i><span lang="EN-GB" style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span lang="EN-GB" style="color:indianred"></span>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1737061&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ca288166639c3482eddf008d891d49651%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419689521232476%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=%2B%2FuHdsRb%2B4lSgXoPeIVytDYckHq%2FEQqdhl2vGjzmzvA%3D&amp;reserved=0" rel="noreferrer">
#1737061</a> </span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt">Hi Team,</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt">Problem statement: The customer has received the wrong color strolled</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt">Order Number: 8215043018</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt">Order Created: 11/18/2020</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt">Delivery date: 11/21/2020</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt">Item Name: 160104873 - - Juniors Jazz Baby Stroller</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt">Item cost: KWD 18.09</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt">Assistance Required: Please check if we can replace the item with the correct item.</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt">Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt">Manish</span></div>
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<span lang="EN-GB" style="font-size:10.5pt">On Tue, 24 Nov at 11:02 AM
<span class="separator">, Fatema Mandli &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt">I have attached the photos. I have received the green colour but had ordered turquoise colour.</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt">On Mon, 23 Nov 2020, 10:03 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt">Hi Fatema,</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt">Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-GB" style="font-size:10.5pt">We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt">We are looking forward to hear from you soon. Thank you for your help!</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt">Your Friends,</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt">The Support Team</span></div>
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