Subject: RE: correct colour
From: Akshay Berry <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, ecom cskuwait <[email-masked]>, Centrepoint <[email-masked]>, Escalations Dxbteam <[email-masked]>, samreen shaikh <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>
Cc: Midhun Madhu <[email-masked]>
Date: Thu, 26 Nov 2020 06:54:22 +0000

@Seeta Seeta<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @Fauzan Musalman<mailto:[email-masked]> Need your assistance to get the image of the product received under ticket #1737061<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1737061&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ca288166639c3482eddf008d891d49651%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419689521232476%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2B%2FuHdsRb%2B4lSgXoPeIVytDYckHq%2FEQqdhl2vGjzmzvA%3D&reserved=0>

Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Sachin Maheshwari <[email-masked]>
Sent: Thursday, November 26, 2020 10:29 AM
To: ecom cskuwait <[email-masked]>; Centrepoint <[email-masked]>; Escalations Dxbteam <[email-masked]>; samreen shaikh <[email-masked]>
Cc: Midhun Madhu <[email-masked]>
Subject: RE: correct colour

@Escalations Dxbteam<mailto:[email-masked]>,

Can you pls share the image of product, which customer has received.

@samreen shaikh<mailto:[email-masked]>, Can you pls re-check for correct color.

https://www.babyshopstores.com/kw/en/Baby-and-Moms/Activity-and-Gear/Strollers-and-Prams/Strollers/BABYSHOP-Juniors-Jazz-Baby-Stroller/p/160104873<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.babyshopstores.com%2Fkw%2Fen%2FBaby-and-Moms%2FActivity-and-Gear%2FStrollers-and-Prams%2FStrollers%2FBABYSHOP-Juniors-Jazz-Baby-Stroller%2Fp%2F160104873&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ca288166639c3482eddf008d891d49651%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419689521222483%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7XLV0k22DYpKkorhv3OpNhFYUaRw391S1SRP7ouwfxo%3D&reserved=0>

Regards,
Sachin

From: ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 26, 2020 10:09 AM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>
Cc: Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: correct colour

Dear sir,
Please be informed the order item is not colour mismatch item ,it is correct colour item matching item barcode the same in WH
As per Hybris system error image

160104873 - - Juniors Jazz Baby Stroller physically we have same item in wh
Only

Thanks & Regards,

Siva Prasad

From: Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Sent: 26 November 2020 01:45
To: ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#1737061] - Delivery

________________________________
From: Centrepoint
Sent: Thursday, November 26, 2020 1:44:58 AM (UTC+03:00) Kuwait, Riyadh
To: Sachin Maheshwari; Midhun Madhu; ecom cpkuwait; ecom cskuwait
Cc: Escalations Dxbteam
Subject: Fwd: [#1737061] - Delivery

External email sender, please take precaution.
Please take a look at ticket #1737061<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1737061&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ca288166639c3482eddf008d891d49651%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637419689521232476%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2B%2FuHdsRb%2B4lSgXoPeIVytDYckHq%2FEQqdhl2vGjzmzvA%3D&reserved=0>
​
Hi Team,

Problem statement: The customer has received the wrong color strolled

Order Number: 8215043018
Order Created: 11/18/2020
Delivery date: 11/21/2020

Item Name: 160104873 - - Juniors Jazz Baby Stroller
Item cost: KWD 18.09

Assistance Required: Please check if we can replace the item with the correct item.

Regards,
Manish

On Tue, 24 Nov at 11:02 AM , Fatema Mandli <[email-masked]<mailto:[email-masked]>> wrote:
I have attached the photos. I have received the green colour but had ordered turquoise colour.

On Mon, 23 Nov 2020, 10:03 am Centrepoint, <[email-masked]<mailto:[email-masked]>> wrote:
Hi Fatema,

Thank you for reaching out to us and giving us the opportunity to serve you.

We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.
We are looking forward to hear from you soon. Thank you for your help!

Your Friends,
The Support Team

1737061:1125156
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