Subject: RE: RE: Late Collection/ 6227735347
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 26 Nov 2020 05:45:58 +0000

Hi Team,

Is this the pickup reference for Aramex?

Correct me if I’m wrong as normally the pickup reference is alphanumeric.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: FarEye Support <[email-masked]>
Sent: Wednesday, November 25, 2020 8:37 AM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]
Subject: Re: RE: Late Collection/ 6227735347

External email sender, please take precaution.
Dear Jessie,

We would like to inform you that the pickup order number corresponding to the shared tracking id is "1000144879 ".
​
Below is the screenshot attached.
​
[Image removed by sender.]
Please check and let us know for further assistance.

Thanks for your kind cooperation.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/810b3f57ed0a113dffabaed0cd805eb3272fee1e74e3272fa86c5967472e3c9e<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F810b3f57ed0a113dffabaed0cd805eb3272fee1e74e3272fa86c5967472e3c9e&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc5df556d290e460f601008d890fbbd95%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637418758184308569%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Gp5rkLRren5ZXbNemCbcF0yUz8a7CX5h0RGSWnDaGOI%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc5df556d290e460f601008d890fbbd95%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637418758184318522%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uNnXN104pG9oKRquaQ%2F6tFcVQy6WXSYqyO5lK%2FkBG8o%3D&reserved=0> to check the details.
Thanks,
Shambhavi Singh,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc5df556d290e460f601008d890fbbd95%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637418758184318522%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aFMz3%2BUKC%2FVoCTv7F0P6LF4kYsYA6IyJjV6T3Uf3fws%3D&reserved=0>
Call: +91 70-6595-6595
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On Wed, 25 Nov at 8:58 AM , Jessie Caparas <[email-masked]> wrote:
Hi,

Can you please share the pickup reference?

We don’t see it published in our system.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: FarEye Support <[email-masked]>
Sent: Wednesday, November 25, 2020 7:26 AM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]
Subject: Re: RE: Late Collection/ 6227735347

External email sender, please take precaution.
Dear Jessie,

Greetings!

We would like to inform you we have checked the tracking id and found pickup reference number is generated. Please check and let us know for further assistance.

Thanks for your kind cooperation.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/810b3f57ed0a113dffabaed0cd805eb3272fee1e74e3272fa86c5967472e3c9e<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F810b3f57ed0a113dffabaed0cd805eb3272fee1e74e3272fa86c5967472e3c9e&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc5df556d290e460f601008d890fbbd95%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637418758184338434%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wqTcJtGVnIBv2KhjN3Rf3Ybplpmz5lUsusOtl7Eum1U%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc5df556d290e460f601008d890fbbd95%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637418758184348390%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xjRs1%2Bj%2Bb646v1%2BUmYw%2BIwbUFOSZ%2FpwIZm6YxfW44cQ%3D&reserved=0> to check the details.
Thanks,
Shambhavi Singh,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc5df556d290e460f601008d890fbbd95%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637418758184348390%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uJgI4pRljKHI8wtgPq8%2FduRx%2BNWewQail77ZJibH3mk%3D&reserved=0>
Call: +91 70-6595-6595
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Recognized
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Wed, 25 Nov at 8:41 AM , Jessie Caparas <[email-masked]> wrote:
Hi Team,

Can you also please check if there is a pick up reference for this order?

6227735347
Return tracking ID 46378496883

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, November 25, 2020 6:52 AM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; asjad hussain <[email-masked]>
Subject: Re: Late Collection/ 6227735347

External email sender, please take precaution.
Hi Jessie,

Is there any update in the below concern.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "asjad hussain" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 24, 2020 5:38:46 AM
Subject: RE: Late Collection/ 6227735347

Hi Seeta,

Will get this checked.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 24, 2020 3:55 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Collection/ 6227735347

External email sender, please take precaution.
Hi Team,

Please assist us on the below collection as the agent has recreated the collection request twice however Aramex team is asking for the collection reference each time.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 24 November, 2020 04:55:06
Subject: Re: Late Collection/ 6227735347

Hi Team,

Kindly help in collection of the item as the order is pending for long and the awb got invalid several times.
New AWB: 46378496883
________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 19 November, 2020 00:02:58
Subject: Re: Late Collection/ 6227735347

Hi Team,

kindly help in the below case.

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: [email-masked]<mailto:[email-masked]>
Cc: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 11 November, 2020 21:41:51
Subject: Fwd: Late Collection/ 6227735347

Hi Abdelkader

Kindly arrange the collection for bellow shipment ASAP.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 11, 2020 9:37:17 PM
Subject: Late Collection/ 6227735347

Hi Team,

Problem Statement: Late Collection
Order Date : Sep 26, 2020
Order ID: 6227735347
Return Tracking ID: 46378496883
address:
Medina 2888-442374 Defense 7306 - Dawood Bin Abdul Hamid Street
Mobile number / 0556132245
Assistance Required: Need urgent collection

Issue Description: Customer raised a return request on 10/8/20 and the collection is pending since then. Kindly arrange the collection asap.

Regards,
Asjad.

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177520:211857
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