Subject: RE: Refund approval #6241070421
From: Ritesh Sharma <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Ishan Ahuja <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 26 Nov 2020 05:03:03 +0000

Approved but for such cases, we should only allow once

--
Thanks and Regards,
<https://www.centrepointstores.com/>

From: Mohd Imran <[email-masked]>
Sent: Thursday, November 26, 2020 1:18 AM
To: Ritesh Sharma <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Ishan Ahuja <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Refund approval #6241070421

Hi Ritesh,

Kindly provide approval for SAR 134.

Case history: Customer Contacted us on 19 Nov 2020, the he has not received the order, We have escalated shipa for POD and they have updated that the order has been delivered please check from your end. Customer contacting us several time asking for refund or the order.

Customer's history: This is the first order of the customer with us.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 25, 2020 1:31 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ishan Ahuja <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval #6241070421
Importance: High

External email sender, please take precaution.
Hi Team

Kindly assist us to get refund approval for the below case.

Problem Statement: Refund approval.
Ticket ID:  1717369
Order Date:  Nov 11, 2020
Order ID: 6241070421 (Centrepoint)
Tracking ID:  SD000400486
Total Price: SAR134.39

Issue Description: The order was placed on Nov 11, 2020, And as per hybris the order has been delivered to customer on Nov 15, 2020. But customer claiming that he has not received the order.

Case history: Customer Contacted us on 19 Nov 2020, the he has not received the order, We have escalated shipa for POD and they have updated that the order has been delivered please check from your end. Customer contacting us several time asking for refund or the order.

Customer's history: This is the first order of the customer with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,
Fauzan
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