Subject: RE: Refund not processed - Order ID 9604488746
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 26 Nov 2020 03:44:15 +0000

@Seeta Seeta<mailto:[email-masked]>

Proceed with goodwill and mention the AWB number in the notes.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, November 25, 2020 8:47 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Refund not processed - Order ID 9604488746

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund Not Processed
Order Date : Sep 23, 2020
Order ID: 9604488746
Return Tracking ID: RP1009001036
RMA: 1000029040
Assistance Required: Process refund asap.

Issue Description: The returned items were collected and returned back to WH on Oct 12. The customer is confirming that the return AWB was for Order ID 9605378311 and the return items were delivered for both the orders. The refund is still not processed.

The child ticket 1702782 was raised and closed.

Kindly assist with the refund on priority.

Thanks & Regards,
Seeta Kunwar
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