Subject: RE: 6201400985 // Need to approve the refund
From: Mohd Imran <[email-masked]>
To: Ritesh Sharma <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 25 Nov 2020 21:46:26 +0000

Hi Ritesh,

Kindly approve refund of SAR 118.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, November 25, 2020 3:19 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: 6201400985 // Need to approve the refund
Importance: High

External email sender, please take precaution.
Hi team,

Kindly look into this and help us in closing this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 25 November, 2020 16:47:23
Subject: 6201400985 // Need to approve the refund

Hi Team,

Problem Statement: Lost In Transit.

Order Date : Jun 4, 2020

Order ID: 6201400985
Tracking ID; 46064285175;G061465
Missing item ID: 161321704 - - Studded Detail Sandals with Hook and Loop Closure
Value of the missing items ; SAR 118.00

Issue Description: The customer was raised a return request on 2 July, and he is claiming that the item has been collected by Aramex on 10 July, but the Aramex team did not have any details for this shipment however the tracking Id is reflecting invalid,

Case History : the customer reached out to us on 17 Oct 2020 chasing his refund of the returned items. and since then we are trying to reach the WH but there is no response from their end, and the Oracle is also showing the Qty is not received

Customer History; This has two successful order

Assistance Required: Need to approve the refund

Regards,
Syed Ataullah

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