Subject: RE: Rude Staff Behaviour.
From: Akshay Berry <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Ishan Ahuja <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 25 Nov 2020 14:07:52 +0000

Hi @Fauzan<mailto:[email-masked]>,

Spoke to the customer and handled the case. Please keep an eye if the customer sends an email with the picture of the wrong item received and let me know.

We will take it forward from our end and resolve the complaint.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, November 25, 2020 5:39 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Ishan Ahuja <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Rude Staff Behaviour.
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the blow case and arrange a call back for the customer.

Regards,
Fauzan

________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 25, 2020 6:44:47 PM
Subject: Rude Staff Behaviour

Hi Team,

Ticket ID - 1752085

Problem Statement : Rude staff behaviour and staff asking for additional return charges.

Order ID  - 9616932214
Order Date : Nov 23, 2020
Phone Number : +971564644907
Store Name : Sharjah Citycenter
Staff Name : Lakshya
Assistance Required: Need urgent call back

Issue Description: The customer reported that she got wrong item in her order so she visited the store to return the item at Sharjah Citycenter. However, due to the rude staff behaviour and staff asking for extra return charges she didn't returned her wrongly delivered item.
​
Please check and advice as customer waiting for a call back on +971564644907.

Thank you for your help

Regards,
Ishan

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