Subject: 6201400985 // Need to approve the refund
From: M Ataullah <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 25 Nov 2020 04:17:23 -0700 (MST)

Hi Team, 

Problem Statement: Lost In Transit. 

Order Date : Jun 4, 2020 
Order ID: 6201400985 
Tracking ID; 46064285175;G061465 
Missing item ID: 161321704 - - Studded Detail Sandals with Hook and Loop Closure 
Value of the missing items ; SAR 118.00 

Issue Description: The customer was raised a return request on 2 July, and he is claiming that the item has been collected by Aramex on 10 July, but the Aramex team did not have any details for this shipment however the tracking Id is reflecting invalid, 

Case History : the customer reached out to us on 17 Oct 2020 chasing his refund of the returned items. and since then we are trying to reach the WH but there is no response from their end, and the Oracle is also showing the Qty is not received 

Customer History; This has two successful order 

Assistance Required: Need to approve the refund 

Regards, 
Syed Ataullah