Subject: Refund not processed - Order ID 9604488746
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 24 Nov 2020 21:46:48 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Sep 23, 2020 
Order ID: 9604488746 
Return Tracking ID: RP1009001036 
RMA: 1000029040 
Assistance Required: Process refund asap. 

Issue Description: The returned items were collected and returned back to WH on Oct 12. The customer is confirming that the return AWB was for Order ID 9605378311 and the return items were delivered for both the orders. The refund is still not processed. 

The child ticket 1702782 was raised and closed. 

Kindly assist with the refund on priority. 

Thanks & Regards, 
Seeta Kunwar