Subject: Re: Refund Approval / 9603113617
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Rehan Khan <[email-masked]>
Date: Wed, 25 Nov 2020 03:45:56 +0000

Approved

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Jessie Caparas <[email-masked]>
Sent: Wednesday, November 25, 2020 1:06:41 AM
To: seeta.seeta <[email-masked]>; Mohd Imran <[email-masked]>; Prakash Iyangar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Rehan Khan <[email-masked]>
Subject: RE: Refund Approval / 9603113617

@Prakash Iyangar<mailto:[email-masked]>

A gentle reminder on the below please.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, November 25, 2020 12:47 AM
To: Mohd Imran <[email-masked]>
Cc: Prakash Iyangar <[email-masked]>; Apoorv Joshi <[email-masked]>; Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Rehan Khan <[email-masked]>
Subject: Re: Refund Approval / 9603113617

External email sender, please take precaution.

Hi Imran,

We would like to inform you that the customer is still chasing us on the below issue.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Prakash Iyangar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 22 November, 2020 19:41:33
Subject: RE: Refund Approval / 9603113617

Hi @Prakash Iyangar<mailto:[email-masked]>,

Please advise if we can refund this order and debit the courier team for this?

POD provided is not valid and order value is AED 130.

This is the customer’s 3rd order with us.

Regards,

Mohd. Imran

Customer Support WEB TEAM.

Landmark Tower, Dubai

+971-45172116

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 21, 2020 4:48 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval / 9603113617

External email sender, please take precaution.

Hi Jessie,

We are waiting for the further advise on it.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Prakash Iyangar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 17 November, 2020 15:58:38
Subject: RE: Refund Approval / 9603113617

@Prakash Iyangar<mailto:[email-masked]>

Please advise if we can refund this order and debit the courier team for this?

POD provided is not valid and order value is AED 130.

This is the customer’s 3rd order with us.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 17, 2020 1:58 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Refund Approval / 9603113617

External email sender, please take precaution.

Hi Jessie,

Please assist us to close the below case.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 16 October, 2020 22:06:39
Subject: Refund Approval / 9603113617

Hi Team

Problem Statement: Refund approval.

Ticket ID: 1561717

Order Date: Sep 15, 2020

Order ID: 9603113617

Tracking ID: FP0915001020

Total Price: AED130.05

Issue Description: The order has been delivered as per the status but customer did not received.

Case history: Customer has not received the order but status shows order delivered so we've escalated to the courier team and asked them for the Proof of delivery so they've provided us the picture of the gate as Proof Of Delivery so we've confirmed with the customer and he claim that order has not delivered and this is not his flat picture.

Customer's history: We've checked with his email id so he placed 3 orders with us since 9/6/20 and all orders are more then 100 AED.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards

Rehan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cprakash.iyangar%40landmarkgroup.com%7C50f6537adc2341d6b1cb08d890bcd7b7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637418488032080615%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kqQHr93ApPkLxrcUPhMGel4w%2FXM4GDYWzOJNjfVzgG8%3D&reserved=0>

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com