Subject: Pending order(9614844771)
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Nitesh Singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 24 Nov 2020 15:46:08 -0700 (MST)

Hi Team, 

With reference to order number 9614844771 and AWB: FP0728001794 
​ 
Customer placed order on Jul 28, 2020 and order is showing shipped on Jul 28, 2020. As per the AWB there is no record showing in the Fareye tracking website. 

Customer is asking us for the order updates and refund. 

Kindly look into this and advise for the further process. 

Thanks & Regards, 
Seeta Kunwar