Subject: Re: Refund not processed - 6226805745 (MOC case)
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 24 Nov 2020 15:05:38 -0700 (MST)

Hi Team, 

Please advise on the below case as we have checked in oracle however we do not see any details there for the below return. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 11 November, 2020 17:37:35 
Subject: Fwd: Refund not processed - 6226805745 (MOC case) 

Dear Team, 

Problem Statement: Refund Not Processed 
Order Date : 24/09/2020 
Order ID: 6226805745 
Return Tracking ID: 46284297673 
RMA: 1000028729 
Assistance Required: Process refund asap. 

Issue Description: The customer has confirmed that the items were returned, but the tracking id is showing invalid. We have raised a child ticket on 1622221 on Oct 27, but there is no response yet. The total refund value is SAR 431.00 

1. 162092081 
2. 162165823 
3. 160823355 
4. 158937993 

The customer is with us since March 2020 and have completed 7 transactions with us. The customer is threatening to go the consumer courts now. 

Kindly assist with the refund. 

Regards, 
Nikhil