Subject: Click and Collect Proof of Collection // 6231175959 // 1637201
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Nitesh Singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 24 Nov 2020 14:04:04 -0700 (MST)

Hi Team, 

Kindly assist us in closing the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]> 
Sent: Tuesday, 17 November, 2020 18:49:07 
Subject: Click and Collect Proof of Collection // 6231175959 // 1637201 

Hi Team, 

Problem Statement: Customer didn't receive the order 

Order ID:6231175959 
Order date: Oct 8, 2020 
Tracking: 623117595922999991 
Store code: ​Splash 21448 

Issue description: The customer placed the order on 8 Oct, and as per the hybris the order status is Pickup complete. Email was sent to the store team, however no update received from the team. 
​ 
Kindly please provide us with proof of pickup as the costumer confirm he didn't receive the order. 
​ 
Regards, 
Nitesh