Subject: RE: Refund not processed - 6232778538
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 24 Nov 2020 20:38:41 +0000

Hi Seeta,

Proceed as goodwill.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, November 24, 2020 11:21 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Refund not processed - 6232778538

External email sender, please take precaution.
Hi Team,

Kindly assist with the refund. None of the items were returned back to us as per Oracle BI, but as per the AWB tracking the items were delivered back to us on Oct 25.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 17 November, 2020 11:18:16
Subject: Fwd: Refund not processed - 6232778538

Dear Team,

Problem Statement: Late refund

Order Date: Oct 13, 2020
Order ID:6232778538
RMA: 1000086486
Tracking ID: 46288853973

Assistance Required: Need urgent Refund

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled.

As per the tracking we can see that the item has been returned to our warehouse on Oct 25, 2020. However, the refund still not processed.

The child ticket was raised on 1623252 on Oct 27, and there is no response on the same.

Please check and advise as customer waiting for refund.

Thank you for your help

Regards,
Nikhil

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 12 November, 2020 17:07:28
Subject: Refund not processed - 6232778538

Dear Team,

Problem Statement: Late refund

Order Date: Oct 13, 2020
Order ID:6232778538
RMA: 1000086486
Tracking ID: 46288853973

Assistance Required: Need urgent Refund

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled.

As per the tracking we can see that the item has been returned to our warehouse on Oct 25, 2020. However, the refund still not processed.

Please check and advice as customer waiting for refund.

Thank you for your help

Regards,
Nikhil

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com