Subject: RE: Refund not processed - 9613124170
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 24 Nov 2020 20:32:24 +0000

Hi Seeta,

Please proceed as goodwill.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, November 24, 2020 8:43 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Refund not processed - 9613124170

External email sender, please take precaution.
Hi Team,

The refund for the Order ID 9613124170 has not been processed yet. The customer is confirming that he has returned both the items, under the AWB 46042623303, which was delivered back to us on Nov 17, but as per Oracle BI there is no items received at WH. The RMA 1000156912 in the Hybris is cancelled. Also, the RMA 1000159392 was created as customer confirmed that he has received different sized sandals.

Kindly assist with the refund.

The returned items are:

1. 161971853 - - Set of 5 - Assorted Striped No Show Socks
2. 162510015 - - Colour Block Sandals with Hook and Loop Closure

Kindly assist.

Thanks & Regards,
Seeta Kunwar

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