Subject: Damaged WWD Item Delivered (4507214777)
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Abhishek Bargaonkar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 24 Nov 2020 10:16:19 -0700 (MST)

Hi Team, 

Kindly assist on below case. Customer has threatened that he is going to raise the issue in MOC. Please do the needful on a priority. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "Nilesh Kashiyani" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 18 November, 2020 02:27:26 
Subject: Re: Damaged WWD Item Delivered (4507214777) 

Hi Nilesh, 

Please note that the customer has threatened that he is going to raise the issue in MOC. Please do the needful on a priority. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Nilesh Kashiyani" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 1 November, 2020 09:23:30 
Subject: Re: Damaged WWD Item Delivered (4507214777) 

Hi Nilesh, 

Please assist regarding the following concern 
As per you the customer was contacted 2 weeks ago and told that the return will be arranged (PFA) 

Please advise if the needful has been done as the customer is chasing us constantly and he is asking to replace his item. 

Regards 
Shakeeb 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, November 1, 2020 3:03:03 AM 
Subject: Re: Damaged WWD Item Delivered (4507214777) 

Hi Team, 

Problem Statement: WWD damaged item delivered 
Order Date : Oct 09, 2020 
Order ID: 4507214777 
Tracking ID: 14947754507214777 
Assistance Required: Damaged Item Received 

Issue Description: Customer emailed us informing that she received this item 161761701 - - Juniors Printed Expo Baby Swing on Oct 14, 2020 but the item which they recieved is damaged, customer also provided us the picture of damaged item. 

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Abhishek Borgaonkar 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 26 October, 2020 14:21:17 
Subject: Damaged WWD Item Delivered (4507214777) 

Hi Team, 

Problem Statement: WWD damaged item delivered 
Order Date : Oct 09, 2020 
Order ID: 4507214777 
Tracking ID: 14947754507214777 
Assistance Required: Damaged Item Received 

Issue Description: Customer emailed us informing that she received this item 161761701 - - Juniors Printed Expo Baby Swing on Oct 14, 2020 but the item which they recieved is damaged, customer also provided us the picture of damaged item. 

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Abhishek Borgaonkar