Subject: RE: Return Delay - 6233693746, AWB - 46377256273
From: Mohd Imran <[email-masked]>
To: Ramesh Gottimukkala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Imran Masih <[email-masked]>, Fauzan Musalman <[email-masked]>, Bhaskar Mandelia <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Alexander Gomes" <[email-masked]>
Date: Tue, 24 Nov 2020 14:12:48 +0000

Hi Ramesh,

Please assist on this.

From: Seeta Seeta <[email-masked]>
Sent: Monday, November 23, 2020 11:04 PM
To: Mohd Imran <[email-masked]>
Cc: Ramesh Gottimukkala <[email-masked]>; Escalations Dxbteam <[email-masked]>; Imran Masih <[email-masked]>; Fauzan Musalman <[email-masked]>; Bhaskar Mandelia <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Alexander Gomes <[email-masked]>
Subject: Re: Return Delay - 6233693746, AWB - 46377256273

External email sender, please take precaution.
Hi Imran,

Please note that the item has still not  collected from the customer and he is getting disappointed now.

The agent has already recreated the return request twice to get the items collected however now this tracking id also seems invalid as as per the tracking.

We request you to please assist us on the below collection on a priority.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Imran Masih" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Bhaskar Mandelia" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Alexander Gomes" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 23 November, 2020 18:21:41
Subject: RE: Return Delay - 6219931183

Hi @Ramesh Gottimukkala<mailto:[email-masked]>,

Please assist on below case, Aramex asking for pickup Ref #.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 22, 2020 8:13 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return Delay - 6219931183

External email sender, please take precaution.
Hi Imran,

Aramex team is asking for collection reference again when customer's address and contact number has already been shared. This collection is pending since Sep, 2020. Please assist in arranging this collection 46379577252.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Imran Masih" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 22, 2020 4:56:25 PM
Subject: RE: Return Delay - 6219931183

Dears,

Kindly check as per our system.

46179930090 : Tracking number don’t have recode in sysem.

46290334930 : Tracking number don’t have recode in sysem.

46379577252 : please provide collection reference.

46379577252 : please provide collection reference.

Regards,
Imran Suleman Masih

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 22, 2020 9:45 AM
To: escalations dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Imran Masih <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Return Delay - 6219931183

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

With reference to the Order ID: 6219931183

Old AWBs: 46179930090, 46290334930
New/Current AWB: 46379577252

Customer is trying to return the items since September 5, 2020 and every tracking is getting cancelled. The current tracking that we have created is 46379577252 and we have provided to Aramex, customer's address and contact number already multiple times and instead of arranging the collection they are asking for collection reference when we have already mentioned the collection reference is not getting assigned.

Please assist in arranging this collection on priority. Also attaching conversation with Aramex regarding this collection.

Thank you for your help!

Regards,
Apoorv

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com