Subject: RE: Item Cancellation Request / 2000235391
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>
Date: Tue, 24 Nov 2020 14:04:31 +0000

Hi Seeta,

Callback is done.

Please send a reminder on JIRA ticket and inform them to do the needful ASAP.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, November 24, 2020 5:10 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Rehan Khan <[email-masked]>
Subject: Re: Item Cancellation Request / 2000235391

External email sender, please take precaution.

Hi Team,

Problem Statement:  Customer needs Call back

Order Date: Oct 2, 2020
Order ID: 2000235391
Tracking ID: 43818718985
Customer's contact No: 0201100910676 - 0201015652141

The customer has placed his order for 6 items but customer partially cancelled 4 items and 2 items have been delivered successfully.
However, till now those 4 items still not cancelled and the status shows in progress.
Jira has been raised REL-127616
Customer came on chat and needs a call back from a concern person.

Kindly arrange a call back to the customer as it is pending from Oct.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 19, 2020 3:08:11 PM
Subject: Item Cancellation Request / 2000235391

Hi Team,

The customer has placed his order for 6 items but customer partially cancelled 4 items and 2 items have been delivered successfully.
However, till now those 4 items still not cancelled and the status shows in progress.

So we request you please do the needful and help us to cancelled these 4 items so the refund can be initiate successfully.

Order Date: Oct 2, 2020
Order ID: 2000235391
Tracking ID: 43818718985

Partially Cancelled Items Details:

1. 161940744, Printed Turtle Neck T-shirt with Long Sleeves
2. 162085263, Set of 5 - Assorted Full Briefs with Elasticised Waistband
3. 162059792, Printed T-shirt with Round Neck and Short Sleeves
4. 162313545, Printed Midi A-line Dress with V-neck and Short Sleeves

Ticket number - 1704472

We are looking forward to your reply.
Regards
Rehan

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