Subject: Re: Item Cancellation Request / 2000235391
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>
Date: Tue, 24 Nov 2020 06:10:00 -0700 (MST)

Hi Team, 

Problem Statement: Customer needs Call back 

Order Date: Oct 2, 2020 
Order ID: 2000235391 
Tracking ID: 43818718985 
Customer's contact No: 0201100910676 - 0201015652141 

The customer has placed his order for 6 items but customer partially cancelled 4 items and 2 items have been delivered successfully. 
However, till now those 4 items still not cancelled and the status shows in progress. 
Jira has been raised REL-127616 
Customer came on chat and needs a call back from a concern person. 

Kindly arrange a call back to the customer as it is pending from Oct. 

Thanks & Regards, 
Seeta Kunwar 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, November 19, 2020 3:08:11 PM 
Subject: Item Cancellation Request / 2000235391 

Hi Team, 

The customer has placed his order for 6 items but customer partially cancelled 4 items and 2 items have been delivered successfully. 
However, till now those 4 items still not cancelled and the status shows in progress. 

So we request you please do the needful and help us to cancelled these 4 items so the refund can be initiate successfully. 

Order Date: Oct 2, 2020 
Order ID: 2000235391 
Tracking ID: 43818718985 

Partially Cancelled Items Details: 

1. 161940744, Printed Turtle Neck T-shirt with Long Sleeves 
2. 162085263, Set of 5 - Assorted Full Briefs with Elasticised Waistband 
3. 162059792, Printed T-shirt with Round Neck and Short Sleeves 
4. 162313545, Printed Midi A-line Dress with V-neck and Short Sleeves 

Ticket number - 1704472 

We are looking forward to your reply. 
Regards 
Rehan