Subject: RE: Product Issue/Need Technician Visit -
From: Rehaan Pillai <[email-masked]>
To: Bsu Drf <[email-masked]>, Sachin Maheshwari <[email-masked]>, Apoorv Joshi <[email-masked]>, Jaquiline Guzman <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Martin Varghese <[email-masked]>
Date: Tue, 24 Nov 2020 12:19:57 +0000

This is well taken care, customer will visit Abu Dhabi old store on Friday to get it fixed.

Thanks martin for coming in action.

Rehaan Pillai
Area Manager - Operations
CUG: +971564112850
MOB:+971566764497
[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/> I www.landmarkshops.com<http://www.landmarkshops.com/>
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From: Bsu Drf <[email-masked]>
Sent: Tuesday, November 24, 2020 4:17 PM
To: Sachin Maheshwari <[email-masked]>; Apoorv Joshi <[email-masked]>; Jaquiline Guzman <[email-masked]>; Rehaan Pillai <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Product Issue/Need Technician Visit -

Dear Sir,
Good day,

With regards to below issue I have personally met the customer. I tried to help the customer but because of covid-19 restriction mall securities are not allowing the staffs to assist the customer in parking area. To solve the issue, I have spoken to Mr. Martin the manager of baby shop airport road to contact the customer and get the job done.

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Regards,

Khim

Store Head

Deerfields Townsquare- Abu Dhabi, UAE

Contact :    +971-55-266-8337

                        +971-52647-0949

[email-masked]<mailto:[email-masked]>

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________________________________
From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 24, 2020 3:47 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jaquiline Guzman <[email-masked]<mailto:[email-masked]>>; Rehaan Pillai <[email-masked]<mailto:[email-masked]>>; Bsu Drf <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Product Issue/Need Technician Visit -

Hi @Rehaan Pillai<mailto:[email-masked]>,

Can you pls confirm if below issue is sorted or not yet.

Regards,

Sachin

From: Sachin Maheshwari
Sent: Monday, November 23, 2020 3:09 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jaquiline Guzman <[email-masked]<mailto:[email-masked]>>; Rehaan Pillai <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Product Issue/Need Technician Visit -

Hi @Jaquiline Guzman<mailto:[email-masked]> , @Rehaan Pillai<mailto:[email-masked]>,

Need your support here to get the issue resolved.

Regards,

Sachin

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 23, 2020 2:46 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Product Issue/Need Technician Visit -

External email sender, please take precaution.

Hi Sachin,

Hope you are doing well.

With reference to the order number: 9613674145

Item: 162018405 - - Juniors Speedwell Baby Car Seat

Order placed on Nov 12, 2020 and was delivered on Nov 14, 2020. Customer is complaining that they are facing an issue with the above mentioned item and it needs some fixing. They have visited the CP Deerfield store directly for the same where they requested them for the technician to visit and arrange a visit for them but the Manager refused the same and notified them that they are only able to demonstrate how to fix the issue at the store.

We request you to please assist in arranging a technician visit for this customer on the below details:

Benita Dsouza

+971566696115

Amwaj 1

Channel Street

Al Raha Beach, Abu Dhabi

United Arab Emirates (AE)

Thank you for your help!

Regards,

Apoorv

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