Subject: Re: Missing items / Refund approval //Order ID: 2000401871
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 24 Nov 2020 03:15:16 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 17 November, 2020 10:06:53 
Subject: Missing items / Refund approval //Order ID: 2000401871 

Hi Team, 

Problem Statement: Missing items / Refund approval 
Order Date : Nov 2 , 2020 
Order ID: [ callto:2000427632 | 2000401871 ] 
Tracking ID: 43822012743 
Total Price: EGP70 
Concept: MAX 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 3 items but as per the customer he has only received 2 items, Under the consignment details we can see that all 4 items has been shipped from our side. 

The missing item is 162096024 - - Solid Shorts with Elasticised Waistband (quantity 1) 

Case history : The customer reached out to us on Nov 4 , 2020. and we have escalated to TL by another agent and since then no action has been taken on the issue . 

Customer's history : The customer is with us since 10/23/20 and this is his second order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb