Subject: Re: RE: Order status update // 6236161477 // Need to mark as NDR
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Nov 2020 10:12:42 +0000

Dear Jessie,     This is to inform you that we have successfully initiated RTO for the shared order.     {   "customer_shipment_id": "623616147722999991",   "customer_shipment_status": "NDR",   "customer_shipment_sub_status": "NDR",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "FORWARD",   "event_timestamp": "2020-11-05 10:10:00",   "entry_type": "Hybris",   "order_id": "6236161477",   "chargeable_weight": "1.0",   "scac": "SAU",   "seller_organization_code": "LMG_KSA",   "ship_node": "2299999",   "tracking_id": "CRDSAL0086539220",   "reference_number": "CRDSAL0086539220" }       As your query has been addressed and resolved therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.    You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/c7c68b63c9d121f3a4ab2fcac82a752f04151acaf37efff9cb0c7c50fc517485 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Skand Singh Technical Engineer | FarEye       Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.       
                           
                            On
                            Tue, 24 Nov at  1:45 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear

@FarEye Support Team, 

  

 Pl change the status & confirm once done 

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: Jessie Caparas <[email-masked]>
 
Sent: Monday, November 23, 2020 11:33 PM 
To: FarEye Support <[email-masked]>; Vishwajeet Singh <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; seeta.seeta
 <[email-masked]> 
Subject: RE: Order status update // 6236161477 // Need to mark as NDR 
Importance: High 

 

 Hi Team, 

 

 Please initiate RTO. 

 

 05/11/2020        10:10 

 

  

 

 
@Vishwajeet Singh for your approval please. 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

 
From: Seeta Seeta <[email-masked]>
 
Sent: Monday, November 23, 2020 4:30 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>;
 Nikhil Bishnoi <[email-masked]> 
Subject: Re: Order status update // 6236161477 // Need to mark as NDR 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 
 With reference to order #6236161477 

 

   

 
 Tracking ID: CRDSAL0086539220 

 

   

 
 The order has been returned back to our warehouse but still status not marked as NDR so please update the status so refund can be initiate. 

 

  

 
 
 Thanks & Regards, 
Seeta Kunwar 

 

 

 

From:
"Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>,
 "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, 20 November, 2020 12:31:16 
Subject: Fwd: Order status update  // 6236161477 //   Need to mark as NDR

 

   

 
 
 HI Team, 

 

 
 
 Kindly do the follow up for this. 

 

 
 
 Regards, 

 
 
 Nikhil. 

 

 

 

From:
"Seeta Seeta" <[email-masked]> 
To: "LMG OMS" <[email-masked]>, "Vijay mandal, TCS" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>,
 "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, 16 November, 2020 11:23:57 
Subject: Fwd: Order status update  // 6236161477 //   Need to mark as NDR

 

   

 
 
 Hi Team, 

 

 

 Problem Statement: Order status update 

 
 
 Order Date : 17 Oct 2019 

 

 
 
 Order ID: ​6236161477 

 
 
 Tracking ID: ​CRDSAL0086539220 

 
 
 Contact number: 545590247 

 

 
 
 Assistance Required: Need to mark the order as NDR 

 

 
 
 Issue Description: The order has been returned to the warehouse on 2020-11-05 (PFA), but still the refund has not been processed.  

 

 
 
 So kindly mark as NDR. 

 

   

 Thanks & Regards, 
Seeta Kunwar 

 

 

 

From:
"YASSER LSM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>,
 "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 5 November, 2020 20:03:35 
Subject: Order status update  // 6236161477 //   Need to mark as NDR

 

   

 

 
 ​ 

 

 
 HI Team, 
 
Problem Statement: Order status update 
Order Date : 17 Oct 2019 
 
Order ID: ​6236161477 
Tracking ID: ​CRDSAL0086539220 

 
 
 Contact number: 545590247 

 

   

 
 Assistance Required: Need to mark as NDR 
 
Issue Description: The order has been returned to the warehouse on 2020-11-05, but still the refund has not been processed.  

 

   

 
 So kindly mark as NDR. 
 
Regards, 

 
 
 Yasser 

 

 

 

   

 

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