Subject: Refund not processed - 6226488829 - MOC case
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 24 Nov 2020 00:30:26 -0700 (MST)

Hi Team, 

With regards to below mentioned Order ID 6226488829, the store has confirmed that they have processed the refund and provided us the refund receipt (PFA). But the Jira team REL-126183 is telling that there is no RTS done for this order. 

Problem Statement: Refund Not Processed 
Order Date : Sep 23, 2020 
Order ID: 6226488829 
Tracking ID: 622648882922999991 
RMA: N.A 
Store ID: Max60306 
Assistance Required: Process refund asap. 

The customer has also confirmed that the refund has not been credited to his account. The customer is threatening to go to MOC. 

Kindly assist. 

Thanks & Regards, 
Seeta Kunwar