Subject: Missing items / Refund approval // Order ID: 2000529099
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 24 Nov 2020 00:07:25 -0700 (MST)

Hi Team, 

Problem Statement: Missing items / Refund approval 
Order Date : Nov 18, 2020 
Order ID: [ callto:6238203351 | 2000529099 ] 
Tracking ID: 43824077032 
Total Price: EGP400 
Concept: MAX 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 3 items but as per the she has received 2 items only, Under the consignment details we can see that all 3 items have been shipped from our side. 

The missing item is 162753554 - - Solid Jacket with Round Neck and Embellished Detail (quantity 1) 

Case history : The customer reached out to us on Nov 22 , 2020. and since then no action has been taken on the issue . 

Customer's history : The customer is with us since 11/11/20 20 and this is her 3rd order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb