Subject: Refund not processed - 9614956928
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Mon, 23 Nov 2020 23:27:47 -0700 (MST)

Hi Team, 

The refund for the Order ID 9614956928 has not been processed yet. The customer is confirming that he has returned both the items, under the AWB 46043209450, which was delivered back to us on Nov 21, but as per Oracle BI there is no items received at WH. The RMA 1000180275 in the Hybris is cancelled. 

Kindly assist with the refund. 

Thanks & Regards, 
Seeta Kunwar