Subject: cancellation issue case ID: 1665435
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 23 Nov 2020 23:17:33 -0700 (MST)

order cancellation ( order ID: 6237284529) 

customer wants to cancel the order so i put it into cancellation sheet but no action was taken then i raised it to jira team and they said that please contact to OMS team 
because the order is shipped 
but we can not see any consignment or tracking id 
please do needful to cancel the item as it is pending since long 

please refer to jira team's full remark : link: https://landmark.atlassian.net/browse/REL-127290 

regards 
ammar asif